- About Us
- Opening Hours and Appointments
- Home Visits and Telephone Advice
- New Patient Registration
- Visitors to Practice
- Practice Policies
- Test Results
- Medical Certificates
We are the General Medical Practice based in Ormiston in East Lothian offering a wide variety of Primary Care services. We are committed to providing holistic medical care of the highest quality delivered by our team of dedicated GPs, Nurse Practitioner, Practice Nurse and affiliated staff. We value continuity of care with patients, often getting to know several different generations of one family. We also greatly value being part of the local community in Ormiston and surrounding areas. We hope that you find this website informative, and that it provides you with an insight into our Practice and the services that we offer. We are always looking for ways to improve our services and the health and safety of the people of Ormiston and its surroundings. Our services may change over time. We will communicate any significant changes by newsletters, notices in the waiting room and our website. Please check for any changes and updates from time to time.
Ormiston Medical Practice
Monday 8.00 am - 6.00 pm
Tuesday 8.00 am - 6.00 pm
Wednesday 8.00 am - 1.30pm & 3.00 pm - 6.00 pm
Thursday 8.00 am - 6.00 pm
Friday 8.00 am - 6.00 pm
We are open 8.00 a.m. to 6.00 p.m. from Monday to Friday, except on Wednesdays, when we close for regular in-house training from 1.30 p.m. to 3.00 p.m. During this time, our Duty Doctor will be contactable by telephoning 01875 610248 should you require urgent advice. The Practice is closed at weekends and on Public Holidays, and occasionally on other afternoons for NHS Lothian training. Please check our notice boards or website for information regarding these closures.
The appointment line (01875 610248) is open Monday to Friday from 8.00 a.m. to 6.00 p.m. Please use this line to make, cancel, change or check the time of an appointment. Our Reception staff will do all they can to offer you the first available appointment with the Doctor you ask for. However, please note that you can consult with any Doctor, Nurse Practitioner or Practice Nurse as your medical record is available on the computer for our clinicians to access. If your problem is urgent, please explain this to the Receptionist. Our patients are encouraged by the GPs to please give as much information as possible to our Reception staff, who will then type the information into the patient’s medical record for the GP to access. This is most helpful to the clinicians in order to allow them to prioritise home visit and telephone advice requests. All staff are bound by rules of confidentially, and the information is used to ensure that you are given the most appropriate healthcare professional, and within an appropriate timescale. If there is an occasion when you would rather not inform our staff of your medical condition or symptoms, you may of course say so and our staff will respect this with sensitivity.
Please note that our Doctors and Nurses have certain areas in which they specialise, and our Reception staff will help to try and guide you to their individual of expertise, if you are able to inform them of the reason for the appointment. Please see under each individual Doctor's profile for further details about this. Appointments can usually be made up to 4-6 weeks in advance.
Out-of-hours cover for Ormiston Medical Practice is provided from 6.00 p.m. to 8.00 a.m. Monday to Friday, and from Friday 6.00 p.m. to Monday 8.00 a.m. and over Public Holidays by NHS-24. If you require urgent medical attention in this time, please telephone NHS-24 by dialing 111.
In a life-threatening emergency or accident, please do not delay and phone an ambulance on 999.
Parking and Public Transport
There is a car park outside the Practice that is free of charge to use. We do politely ask you to leave the disabled spaces free for our patients with disabled parking permits.
The Practice is situated near a bus stop on Limeylands Crescent. For details and timetables of local buses that run to Ormiston, please click here.
If you need to see a Doctor but you are too ill to come to the surgery or are house-bound, please let us know as early as possible preferably before 10.00 a.m. unless it is a medical emergency. The GP will phone you back to obtain more details of your medical condition. This allows the Doctor to triage and plan his/her visits around booked surgeries. If you feel the matter is urgent, please give our trained Receptionists as much information as possible, so the Doctor knows whether he/she needs to interrupt his/her surgery to prioritise the home visit. Please remember that home visits are only for people who are housebound or are too ill to attend the Practice. Please note that we prefer to see children in the surgery as this allows a more comprehensive assessment to be performed.
If you would like advice from a Doctor or Nurse Practitioner over the telephone, please ring the Surgery and ask the Receptionist for a routine telephone consultation. Please give the Receptionist your contact details (ensuring that we have a note of your current land line and mobile number), and an idea of what you want advice on. If you feel that you require urgent advice, please indicate this to the Receptionist, who will give this information to the Doctor or Nurse Practitioner.
New Patient Registration
You must live within the Practice’s boundary area which consists of: Ormiston, Pencaitland, Buxley, New Winton, New Town, Nisbet, Middlemains, East Saltoun, West Saltoun, Old Duncrahill, Dodridge Farm, West Byres, and Cousland Park.
If in doubt, please check with our Reception staff. To register, NHS regulations require you to show:
- Your passport, or birth certificate (photographic ID where possible); and
- Proof of your address (for example, a utility bill).
Our Reception staff will ask you to complete a New Patient Questionnaire that asks for some important information regarding your previous medical history and current approved recurrent medications. By completing this form, it gives our Doctors and Nurses important information that they can use to provide you with care whilst we are waiting for your medical records to be sent from your previous Practice. Please find below a link for the Practice Registration Forms and New Patient Questionnaire that you can download and complete:
Please bring these completed forms along with 2 forms of identification to Reception to register with our Practice. All our patients are registered with Ormiston Medical Practice and not with an individual GP. However, patients will have a named GP on their medical record for administration purposes, but they can consult with any Doctor, Nurse Practitioner or Practice Nurse at the Practice. However, we do recommend that you try to see the same Doctor, Nurse Practitioner or Practice Nurse for most things on most occasions if you possibly can. He or she will be the Doctor, Nurse Practitioner and or Practice Nurse who is most familiar with your situation, the tests that you have had, the medication that you are on, and the medication that you have been on in the past, but as previously explained, all your medical consultations are on the computer for continuity of care, so please do not be overly concerned if your usual clinician is not available for consultation.
Changing Your Personal Details
Please inform our Reception staff if you change your name, address and/or telephone number in order for your records to be amended as soon as possible. This can be done in writing by letter or in person at the surgery by completing the form below. Please note that a change of address may mean that you are outside the Practice boundary area, and that you may need to register with a Medical Practice nearer to your home. Our Reception staff will advise you on this.
Visitors to the Practice
If you are staying within our Practice area for a period of less than 3 months and you require medical attention, we are happy to treat you as a Temporary Resident. If you have moved into the Practice area for a period in excess of three months, you will be advised to register fully with the Practice (see New Patients section). For further information or to make an appointment, please contact Reception on 01875 610248.
Visitors from out with the United Kingdom, and staying within the Practice area for less than 3 months, may be eligible for free NHS treatment subject to meeting certain criteria. Visitors from another EEC country are eligible for emergency treatment only on production of a valid EHIC card. Visitors from countries out with the EEC or those without a valid EHIC card can be seen as private patients, and will have to pay a fee for the consultation. For further information about this and up-to-date fees, please contact Reception on 01875 610248.
Rights and Responsibilities
Under the NHS, you have the right to the following:
- Be Registered with a Medical Practice
- Receive a range of treatments from a General Practitioner
- Have your treatment explained to you
- Have a relative or friend with you, and have access to an interpreter or signer
- Have access to emergency medical care
- Refuse to be treated in front of students or be involved in medical trials
- Receive treatment regardless of race, religion, gender, income, disability or medical condition
- Ask for a second opinion, and complain without discrimination
- Have access to your medical records under the Access to Medical Records Act (1990)
You also have responsibilities and can help yourself and our team by doing the following:
- Be on time for appointments - Please note that if you are 10 minutes late for your appointment you may be asked to reschedule this
- Cancel your appointment if you cannot keep it
- Switch off mobile phones whilst on Practice premises
- Follow the medical advice given by the healthcare professional
- Check that you have been given the correct prescription
- Take care with medicines
- Share responsibility for your health
- Tell us or any hospital that you are attending if you move home or change your telephone number
- Use emergency services responsibly
- Treat healthcare staff politely - abuse may result in you being asked to register elsewhere
- Suggest to us how we can improve our care and services
Complaints and Feedback
We aim to provide a comprehensive high-quality range of services. We would be pleased to receive any suggestions as to ways in which we can improve our services. Please give them to a Receptionist or complete our online suggestions form here.
Our aim is to provide an efficient, friendly service of the highest standards. However, we recognise that occasionally things do not go as smoothly as everyone would like. We have an in-house procedure to deal with complaints. In the first instance, please ask to speak to our Practice Manager who will listen to your complaint and try to resolve it promptly by conducting any necessary investigation and taking appropriate action. If you wish to make a written complaint, please ask for a complaint form from a Receptionist or write to:
Grazyna Swiercz, Practice Manager
Ormiston Medical Practice
Tynemount Road, Ormiston
East Lothian EH35 5AB
If you are not comfortable about complaining directly to the Practice, you can contact the NHS Lothian Complaint Service below:
Lothian NHS Board
2-4 Waterloo Place
Edinburgh EH1 3EG
Telephone: 0131 536 9000
Please phone Reception after 2 p.m. (after 3 p.m. on Wednesdays) for your test results on 01875 610248. Please note that there are a large number of various tests that each require different time scales to produce results. Normally requests for test results should be made 5-7 days after the test was performed. Cervical smear results are currently taking 6-8 weeks and are posted out to the patient directly by the laboratory.
Medical Certificates (Med 3)
A Doctor’s Medical Certificate, also known as a Med 3 or Fit for Work certificate, is only issued after a period of 7 consecutive days of absence due to illness. If you are going to be off work more than 7 days, it is important that you make an appointment to see your GP. Your GP needs to see you face-to-face to assess your condition before issuing a Med 3. Please note that a Med 3 is only valid from the day on which it is signed by your GP. Medical certificates can only be backdated if your GP or a specialist has seen you about the problem, and we have documentation about your condition.
If your employer insists on a medical certificate for sick leave that has been less than 7 days, you may be charged for a private sick note. Please contact Reception for up-to-date details about the cost of this fee. If you are absent from work for less than 7 days, your employer should issue you with a Self-Certificate form (SC2) to fill out stating how long you were off, and the reason. You can also obtain these SC2 forms from the Reception at the Practice.
If you would like help returning to work after a period of illness and you are self-employed or working for a company with less than 250 employees, you can call Working Health Services Lothian on 0131 5379579 or for further information click here.